Refund and Returns Policy

Effective Date: January 14, 2025

At FITNESSGEARVIP, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a hassle-free returns and refund process to ensure that your experience is positive. Please read the following policy for more information on how returns and refunds work.

1. RETURN ELIGIBILITY

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • The return request must be initiated within 30 days from the date of purchase.
  • Certain items, such as personalized products, opened hygiene items, or gift cards, may not be eligible for returns or refunds. Please check the product details for any exclusions.

2. HOW TO INITIATE A RETURN

To initiate a return:

  1. Contact Us: Reach out to our customer service team at info@fitnessgearvip.com or call us at (123) 456-7890 within 30 days of purchase.
  2. Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions for returning the item.
  3. Packaging: Carefully package the item to avoid damage during transit. Include all original packaging, tags, and any accompanying accessories.

3. REFUND PROCESS

Once your return is received and inspected, we will notify you via email about the status of your refund. If the return is approved, a refund will be issued to the original method of payment within 7-10 business days.

  • Partial Refunds: In certain cases, such as if the item shows signs of use or damage, a partial refund may be issued.
  • Shipping Fees: Shipping costs are non-refundable. The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., damaged or incorrect item).

4. EXCHANGES

If you wish to exchange an item for a different size, color, or product, please contact our customer service team to initiate the exchange process. The returned item must meet the eligibility criteria for returns, and the customer is responsible for any additional shipping costs associated with the exchange.

5. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us immediately with a detailed description of the issue and photos of the damage. We will offer a replacement or full refund, including shipping fees.

6. NON-RETURNABLE ITEMS

The following items are non-returnable:

  • Customized or personalized items.
  • Opened or used products related to hygiene (e.g., fitness accessories, workout gear).
  • Gift cards.

7. CONTACT US

If you have any questions or concerns about your return or refund, please contact us at:

FITNESSGEARVIP
Email: info@fitnessgearvip.com
Phone: (123) 456-7890

Last Revised: December 5, 2024

This Refund and Returns Policy ensures clarity for customers while also protecting your store. Let me know if you’d like any adjustments or additional details!